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  1. 1
    Extraordinary guarantees : a new way to built quality throughout your company and ensure satisfaction for your customes

    Extraordinary guarantees : a new way to built quality throughout your company and ensure satisfaction for your customes by HART

    Published 1993
  2. 2
    A study od adult customer satisfaction at outpatient department hospital Kangar,Perlis

    A study od adult customer satisfaction at outpatient department hospital Kangar,Perlis by ABD SHUKOR bin Abd.Hamid

    Published 1994
  3. 3
    SEEKING customers

    SEEKING customers

    Published 1993
  4. 4
    KEEPING customers

    KEEPING customers

    Published 1993
  5. 5
    Full price : competing the value in the new economy

    Full price : competing the value in the new economy by WINNINGER

    Published 2000
  6. 6
    Customer once, client forever : 12 tools for building lifetime business relationships

    Customer once, client forever : 12 tools for building lifetime business relationships by BUCKINGHAM

    Published 2001
  7. 7
    The customer delight principle : exceeding customer's expectation for bottom-line success

    The customer delight principle : exceeding customer's expectation for bottom-line success by KEINIGHAM

    Published 2001
  8. 8
    Mengukur kualiti perkhidmatan perbandaran menggunakan skala servqual : satu kajian di Majlis Perbandaran Shah Alam (MPSA), Shah Alam, Selangor

    Mengukur kualiti perkhidmatan perbandaran menggunakan skala servqual : satu kajian di Majlis Perbandaran Shah Alam (MPSA), Shah Alam, Selangor by LIM An Tong

    Published 1998
  9. 9
    Kepuasan pelanggan dan hubungannya dengan kualiti perkhidmatan : satu kajian di Istana Budaya Kuala Lumpur

    Kepuasan pelanggan dan hubungannya dengan kualiti perkhidmatan : satu kajian di Istana Budaya Kuala Lumpur by ALEXANDER Anak Wong

    Published 2004
  10. 10
    Service strategy : management moves for customer results

    Service strategy : management moves for customer results by HOROVITZ

    Published 2000
  11. 11
    The relationship between service quality with customer satisfaction and academic achievement in private institutions of higher learning

    The relationship between service quality with customer satisfaction and academic achievement in private institutions of higher learning by SHAHMI bin Mohtar

    Published 2005
  12. 12
    Satisfaction:how every great company listens to the voice of the customer

    Satisfaction:how every great company listens to the voice of the customer by DENOVE

    Published 2006
  13. 13
    The ultimate question : driving good profits and true growth

    The ultimate question : driving good profits and true growth by REICHHELD

    Published 2006
  14. 14
    Human sigma : Managing the employee-customer encounter

    Human sigma : Managing the employee-customer encounter by FLEMING

    Published 2007
  15. 15
    The seven lost secrets of success : million dollar ideas of Bruce Barton, America's forgotten genius

    The seven lost secrets of success : million dollar ideas of Bruce Barton, America's forgotten genius by VITALE

    Published 2007
  16. 16
    The marking enterprise : business success and soceital embedding

    The marking enterprise : business success and soceital embedding by THOENIG

    Published 2007
  17. 17
    Answering the ultimate question : how Net Promoter can transform your business

    Answering the ultimate question : how Net Promoter can transform your business by OWEN

    Published 2009
  18. 18
    The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

    The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers by SOUDAGAR

    Published 2012
  19. 19
    The experience : the 5 principles of Disney service and relationship excellence

    The experience : the 5 principles of Disney service and relationship excellence by Loeffler

    Published 2015

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