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  1. 1
    Applying sun Tzu's art of war in customer service Khoo Kheng_hor
    by KHOO Kheng-Hor
    Published Selangor, Malaysia Pelanduk Publications 2002
  2. 2
    Total access giving customers what they want in an anytime, anywhere world Regis McKenna
    by MCKENNA
    Published Boston Harvard Business School Press 2002