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  1. 1
    The complete idiot's guide to great customer service

    The complete idiot's guide to great customer service by KARR

    Published 1997
  2. 2
    Relationship dynamics : theory and analysis

    Relationship dynamics : theory and analysis by MUSGRAVE

    Published 1996
  3. 3
    Dealing with demanding customers : how to turn complaints into opportunities

    Dealing with demanding customers : how to turn complaints into opportunities by MARTIN

    Published 1994
  4. 4
    Kaizen strategeis for customer care : how to create a powerful customer-care program and make it work

    Kaizen strategeis for customer care : how to create a powerful customer-care program and make it work by WELLINGTON

    Published 1995
  5. 5
    Creating a world class quality organisation : 10 essentials for business success

    Creating a world class quality organisation : 10 essentials for business success by PRESCOTT

    Published 1995
  6. 6
    COMMAND performance : the art of delivering quality service

    COMMAND performance : the art of delivering quality service

    Published 1994
  7. 7
    Managing to keep the customer : how to achieve and mantain superior customer service throughout the organization

    Managing to keep the customer : how to achieve and mantain superior customer service throughout the organization by DESATRICK

    Published 1993
  8. 8
    Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization

    Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization by COOK

    Published 1997
  9. 9
    The seven deadly skills of competing

    The seven deadly skills of competing by ESSINGER

    Published 1999
  10. 10
    Super service : seven keys to delivering great customer service

    Super service : seven keys to delivering great customer service by GEE

    Published 1999
  11. 11
    Enterprise one to one : tools for competing in the interactive age

    Enterprise one to one : tools for competing in the interactive age by PEPPERS

    Published 1997
  12. 12
    The new pioneers : the men and women who are transforming the workplace and marketplace

    The new pioneers : the men and women who are transforming the workplace and marketplace by PETZINGER

    Published 1999
  13. 13
    Loyalty com : customer relationship management in the new era of internet marketing

    Loyalty com : customer relationship management in the new era of internet marketing by NEWELL

    Published 2000
  14. 14
    The customer-centered enterprise : how IBM and other world class companies achieve extraordinary results by putting customers first

    The customer-centered enterprise : how IBM and other world class companies achieve extraordinary results by putting customers first by THOMPSON

    Published 2000
  15. 15
    Customer care : how to create an effective customer focus

    Customer care : how to create an effective customer focus by COOK

    Published 2000
  16. 16
    Secrets of customer relationship management : it's all about how you make them feel

    Secrets of customer relationship management : it's all about how you make them feel by BARNES

    Published 2001
  17. 17
    The handbook of world class customer service

    The handbook of world class customer service by COLEMAN

    Published 2000
  18. 18
    Loyalty rules : how today's leaders build lasting relationships

    Loyalty rules : how today's leaders build lasting relationships by REICHHELD

    Published 2001
  19. 19
    Essentials of CRM : a guide to customer relationship management

    Essentials of CRM : a guide to customer relationship management by BERGERON

    Published 2002
  20. 20
    The customer differential : the complete guide to implementing customer relationship management

    The customer differential : the complete guide to implementing customer relationship management by NYKAMP

    Published 2001

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