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  1. 1
    Taking charge and letting go : a breakthrough strategy for creating and managing the horizontal company

    Taking charge and letting go : a breakthrough strategy for creating and managing the horizontal company by SPECTOR

    Published 1995
  2. 2
    On great service : a framework for action

    On great service : a framework for action by BERRY

    Published 1995
  3. 3
    Total quality service : principles,practices and implementation

    Total quality service : principles,practices and implementation by STAMATIS

    Published 1996
  4. 4
    The discipline of market leaders

    The discipline of market leaders by TREACY

    Published 1995
  5. 5
    Dealing with demanding customers : how to turn complaints into opportunities

    Dealing with demanding customers : how to turn complaints into opportunities by MARTIN

    Published 1994
  6. 6
    Winning the service game

    Winning the service game by SCHNEIDER

    Published 1995
  7. 7
    Delivering quality service : balancing customer perceptions and expectations

    Delivering quality service : balancing customer perceptions and expectations by ZEITHAML

    Published 1990
  8. 8
    KEEPING customers

    KEEPING customers

    Published 1993
  9. 9
    Beyond customer service : keeping customers for life

    Beyond customer service : keeping customers for life by GERSON

    Published 1992
  10. 10
    COMMAND performance : the art of delivering quality service

    COMMAND performance : the art of delivering quality service

    Published 1994
  11. 11
    Managing to keep the customer : how to achieve and mantain superior customer service throughout the organization

    Managing to keep the customer : how to achieve and mantain superior customer service throughout the organization by DESATRICK

    Published 1993
  12. 12
    The real heroes of business and not a ceo among them

    The real heroes of business and not a ceo among them by FROMM

    Published 1994
  13. 13
    Managing public services:competition and decentralization

    Managing public services:competition and decentralization by COMMON

    Published 1993
  14. 14
    Up your service! : strategies and action steps to delight your customers now

    Up your service! : strategies and action steps to delight your customers now by KAUFMAN

    Published 2000
  15. 15
    Emotional value : creating strong bonds with your customers

    Emotional value : creating strong bonds with your customers by BARLOW

    Published 2000
  16. 16
    Intelligent enterprise : a knowledge and service based paradigm for industry

    Intelligent enterprise : a knowledge and service based paradigm for industry by QUINN

    Published 1992
  17. 17
    Branded customer service : the new competitive edge

    Branded customer service : the new competitive edge by Barlow

    Published 2004
  18. 18
    The world of customer service

    The world of customer service by ODGERS

    Published 2004
  19. 19
    Integrity service : treat your customers right, watch your business grow

    Integrity service : treat your customers right, watch your business grow by WILLINGHAM

    Published 2005
  20. 20
    100 Powerful Ways to Win & Keep New Customers : fast, simple, inexpensive, profitable & proven ideas you can use starting today

    100 Powerful Ways to Win & Keep New Customers : fast, simple, inexpensive, profitable & proven ideas you can use starting today by TIMM

    Published 2005

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