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  1. 1
    The complete idiot's guide to great customer service

    The complete idiot's guide to great customer service by KARR

    Published 1997
  2. 2
    The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value

    The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value by HESKETT

    Published 1997
  3. 3
    Total innovation : how to develop the products that your customers want

    Total innovation : how to develop the products that your customers want by BRAY

    Published 1995
  4. 4
    Keeping the edge : giving customes the service they demand

    Keeping the edge : giving customes the service they demand by SCHAAF

    Published 1995
  5. 5
    Corporate excellence in the year 2000

    Corporate excellence in the year 2000 by TAYLOR

    Published 1996
  6. 6
    Total quality service : a simplified approach to using Baldridge Award Criteria

    Total quality service : a simplified approach to using Baldridge Award Criteria by KESSLER

    Published 1996
  7. 7
    Quality customer service for front line staff

    Quality customer service for front line staff by MARTIN

    Published 1994
  8. 8
    Managing quality customer service

    Managing quality customer service by MARTIN

  9. 9
    Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization

    Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization by COOK

    Published 1997
  10. 10
    Kajian tahap kepuasan pelanggan di Unit pas pengajian Jabatan Imigresen Kuala Lumpur

    Kajian tahap kepuasan pelanggan di Unit pas pengajian Jabatan Imigresen Kuala Lumpur by SHAMSIAH Hj. Dahaban

    Published 1995
  11. 11
    The seven deadly skills of competing

    The seven deadly skills of competing by ESSINGER

    Published 1999
  12. 12
    Super service : seven keys to delivering great customer service

    Super service : seven keys to delivering great customer service by GEE

    Published 1999
  13. 13
    SERVICES Management

    SERVICES Management

    Published 1998
  14. 14
    The customer-centered enterprise : how IBM and other world class companies achieve extraordinary results by putting customers first

    The customer-centered enterprise : how IBM and other world class companies achieve extraordinary results by putting customers first by THOMPSON

    Published 2000
  15. 15
    Building customer : based project organization

    Building customer : based project organization by PINTO

    Published 2001
  16. 16
    Just say yes! : extreme customer service....How to give it! How to get it!

    Just say yes! : extreme customer service....How to give it! How to get it! by NULMAN

    Published 2000
  17. 17
    Customer care : how to create an effective customer focus

    Customer care : how to create an effective customer focus by COOK

    Published 2000
  18. 18
    Customer once, client forever : 12 tools for building lifetime business relationships

    Customer once, client forever : 12 tools for building lifetime business relationships by BUCKINGHAM

    Published 2001
  19. 19
    The handbook of world class customer service

    The handbook of world class customer service by COLEMAN

    Published 2000
  20. 20
    BE our guest : perfecting the art of customer service

    BE our guest : perfecting the art of customer service

    Published 2001

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