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  1. 1
    The complete idiot's guide to great customer service by Ron Karr and Don Blohowiak.
    by KARR
    Published New York: Alpha Books, 1997.
  2. 2
    The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value James L Heskett, W.Earl Sasser and Leonard A. Schlesinger.
    by HESKETT
    Published New York: The Free Press, 1997.
  3. 3
    Managing quality customer service William B. Martin.
    by MARTIN
    Published 91p, 22cm.
  4. 4
    Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization Sarah Cook.
    by COOK
    Published London: Kogan Page, 1997.
  5. 5
    Total innovation : how to develop the products that your customers want Stewart Bray..
    by BRAY
    Published London: Pitman Pub., 1995.
  6. 6
    Keeping the edge : giving customes the service they demand Dick Schaaf..
    by SCHAAF
    Published New York: Penguin, 1995.
  7. 7
    Corporate excellence in the year 2000 Lynda King Taylor.
    by TAYLOR
    Published London: Century Business, 1996.
  8. 8
    Total quality service : a simplified approach to using Baldridge Award Criteria Shiela Kessler.
    by KESSLER
    Published Kuala Lumpur: First Agency, 1996.
  9. 9
    Quality customer service for front line staff William B Martin.
    by MARTIN
    Published London: Kogan Page, 1994.
  10. 10
    Uncommon service : how to win by putting customers at the core of your business Frances Frei, Anne Morriss.
    by Frei
    Published Boston, Mass.: Harvard Business Review Press, 2012.
  11. 11
    Super service : seven keys to delivering great customer service..even when ypu dont's feel like it!..even when they dont's deserve it! Val and Jeff Gee.
    by GEE
    Published New York: McGraw-Hill, 2009.
  12. 12
    The seven deadly skills of competing James Essinger & Helen Wylie
    by ESSINGER
    Published London International Thomson 1999
  13. 13
    Super service seven keys to delivering great customer service Jeff Gee, Val Gee
    by GEE
    Published New York Mc Graw Hill 1999
  14. 14
    Building customer based project organization Jeffrey K. Pinto and Pekka Rouhiainen
    by PINTO
    Published New York John Wiley 2001
  15. 15
    Customer care how to create an effective customer focus Sarah Cook
    by COOK
    Published London Kogan Page 2000
  16. 16
    Fish! tales Stephen C. Lundin, John Christensen, Harry Paul
    by LUNDIN
    Published London Hodder & Stoughton 2002
  17. 17
    The customer service workbook Neville Lake & Kristin Hickey
    by LAKE
    Published London Kogan Page 2002
  18. 18
    When fish fly lessons for creating a vital and enengized work place the world famous pike place fish market John Yokoyama and Joseph Michelli
    by YOKOYAMA
    Published New York Hyperion 2004
  19. 19
    The winner's attitude change how you deal with difficult people and get the best out of any situation Jeff Gee, Val Gee
    by GEE
    Published New York McGraw-Hill 2006
  20. 20
    Love thy customer creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers Rick Brickman
    by BRINKMAN
    Published New York McGraw Hill 2006