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  1. 1
    The customer differential the complete guide to implementing customer relationship management Melinda Nykamp
    by NYKAMP
    Published New York Amacom 2001
  2. 2
    Behind every good decision how anyone can use business analytics to turn data into profitable insight Piyanka Jain and Puneet Sharma ; edited by Lakshmi Jayaraman
    by Jain
    Published New York American Management Association 2015