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  1. 1
    The ownership quotient putting the service profit chain to work for unbeatable competitive advantage James L. Heskett, W. Earl Sasser, Joe Wheeler
    by HESKETT
    Published Boston, Mass: Harvard Business Press, 2008
  2. 2
    Equity why employee ownership is good for business Corey Rosen, John Case, Martin Staubus
    by Rosen, Carry M.
    Published Boston , Mass. : Harvard Business School Press, 2005