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  1. 1
    Public policy analysis : an introduction William N. Dunn.
    by DUNN
    Published New Jersey: Prentice Hall, 1994.
  2. 2
    The manager's guide to ISO 9000 Kenneth L.Arnold.
    by ARNOLD
    Published New York: The Free Press, 1994.
  3. 3
    Effective evaluations a practical guide John Antony Xavier
    by XAVIER
    Published Kuala Lumpur INTAN 2000
  4. 4
    The HR scorecard linking people, strategy and performance Brian E. Becker, Mark A. Huselid, Dave Ulrich
    by BECKER
    Published Boston Harvard Business School Press 2001
  5. 5
    The balanced scorecard translating strategy into action Robert S. Kaplan, David P. Norton
    by KAPLAN
    Published Boston Harvaard Business School Press 1996
  6. 6
    Training in organizations needs assessment, development, and evaluation Irwin L. Goldstein, J. Kevin Ford
    by GOLDSTEIN
    Published Belmont, CA Wadsworth 2002
  7. 7
    Beyond the balanced scorecard improving business intelligence with analytics Mark Graham Brown
    by BROWN
    Published New York Productivity Press 2007
  8. 8
    The Successful Leadership Development Program how to build it and how to keep it going Jo-Ann C. Bryne, Richard T. Rees
    by BRYNE
    Published San Francisco Pfeiffer 2006
  9. 9
    What Does Good Education Research Look Like? situating a field and its practice Lyn Yates
    by YATES
    Published England Open University Press 2004
  10. 10
    Mengurus prestasi dan ganjaran dalam organisasi Zafir Mohd Makhbul, Fazilah Mohamad Hasun
    by Zafir Mohd. Makhbul
    Published Petaling Jaya, Selangor Leeds Publications 2012
  11. 11
    Win / loss review a new knowledge model for competitive intelligence Rick Marcet
    by MARCET
    Published New Jersey John Wiley & Sons 2011
  12. 12
    Balanced scorecard step-by-step for government and nonprofit agencies Paul R. Niven
    by NIVEN
    Published New Jersey John Wiley 2003
  13. 13
    Psychometric testing 1000 ways to assess your personality, creativity, intelligence and lateral thinking Philip Carter and Ken Russell
    by CARTER
    Published Chichester John Wiley 2001
  14. 14
    Evaluation strategies for communicating and reporting enhancing learning in organizations Rosalie T.Torres
    by TORRES
    Published Thousand Oaks Sage Pubs 2005
  15. 15
    Digital government technology and public sector performance Darrell M. West
    by WEST
    Published New Jersey Princeton University Press 2005
  16. 16
    Measuring library performance principles and techniques Peter Brophy
    by BROPHY
    Published London Facet 2006
  17. 17
    MANAGING performance to maximiza results
    Published Massachusetts Harvard Business School 2007
  18. 18
    Managing Performance in the Public Sector Hans de Bruijn
    by BRUIJN
    Published London New York Routledge 2007
  19. 19
    The new human capital strategy improving the value of your most important investment Bradly W.Hall
    by HALL
    Published New York Amacom 2008
  20. 20
    Public Performance & Management Review Vol 35,No. 1 - 2, Sept-Dec 2011
    Published New York M.E Sharpe 1976-