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  1. 1
    How organizations measure success : the use of performance indicators in government Neil carter, Rudolf Klien and Patricia Day.
    by CARTER
    Published London: Routledge, 1991.
  2. 2
    Managing core public services David Mckevitt.
    by MCKEVITT
    Published Oxford: Blackwell Publishers Ltd, 1999.
  3. 3
    PRODUKTIVITI koleksi soal-jawab Institut Tadbiran Awam Negara
    Published Kuala Lumpur INTAN 1992
  4. 4
    Marketing in the public sector a roadmap for improved performance Philip Kotler, Nancy Lee
    by KOTLER
    Published Upper Saddle River, N.J Wharton School Publishing 2007
  5. 5
    Instruction to deliver fighting to transform britain's public services Michael Barber
    by BARBER
    Published London Methuen 2008
  6. 6
    Public Performance & Management Review Vol 35,No. 1 - 2, Sept-Dec 2011
    Published New York M.E Sharpe 1976-
  7. 7
    Peranan konsultasi perkhidmatan dan latihan (PL) dalam meningkatkan prestasi di Jabatan Kastam satu kajian kes di cawangan pengurusan korporat kastam diraja malaysia Mohd Syukri b. Abdul Wahab
    by Mohd Syukri b. Abdul Wahab
    Published Sintok Universiti Utara Malaysia 2006