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  1. 1

    How organizations measure success : the use of performance indicators in government by CARTER

    Published 1991
  2. 2
  3. 3

    Continual improvement in government tools & methods by KOEHLER

    Published 1996
  4. 4

    Managing core public services by MCKEVITT

    Published 1999
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  6. 6

    PRODUKTIVITI : koleksi soal-jawab

    Published 1992
  7. 7

    Instruction to deliver : fighting to transform britain's public services by BARBER

    Published 2008
  8. 8

    Marketing in the public sector : a roadmap for improved performance by KOTLER

    Published 2007
  9. 9

    Public Performance & Management Review : Vol 35,No. 1 - 2, Sept-Dec 2011

    Published 1976