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  1. 1
    The quality management manual : how to write and develop a successful manual for quality management systems Jenny Waller, Derek Allen and Andrew Burns.
    by WALLER
    Published London: Kogan Page, 1993.
  2. 2
    Mengambil risiko Herbert S. Kindler
    by KINDLER
    Published JB Penerbitan Pelabgi 2001
  3. 3
    EVERY Manager's desk reference
    Published Indianapolis Alpha Books 2002