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  1. 1
    ISO 9000 and beyond : from compliance to performance improvement Dr.H.James Harrington & Dwayne D.Mathers..
    by HARRINGTON
    Published New York: Mc Graw Hill, 1997.
  2. 2
    ISO 9000 Brian Rothery.
    by ROTHERY
    Published Aldershot: Gower Press, 1993.
  3. 3
    How to lead your business beyond TQM making world class performance a reality Michael E. Joyce
    by JOYCE
    Published London Pitman Publishing 1995