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  1. 1
    Best practices : building your business with customer focussed solutions Robert Hiebeler,Thomas B.Kelly and Charles Ketteman..
    by HIEBELER
    Published New York: Simon & Schuster, 1998.
  2. 2
    The unnatural act of management Everett,T. Suters.
    by SUTERS
    Published N.Y: Harper Business, 1992.