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  1. 1
    The art and science of competency models pinpointing critical success factors in organizations Anntoinette D. Lucia and Richard Lepsinger
    by LUCIA
    Published San Francisco Jossey-Bass 1999
  2. 2
    The Six Sigma Leader how top Executives will prevail in the 21st Century Peter S. Pande
    by PANDE
    Published New York McGraw Hill 2007
  3. 3
    The power of business process improvement 10 simple steps to increase effectiveness, efficiency, and adaptability Susan Page
    by PAGE
    Published New York Amacom 2010
  4. 4
    Key performance indicators : developing, implementing, and using winning KPIs / David Parmenter
    by Parmenter
    Published Hoboken, N.J John Wiley & Sons 2010
  5. 5
    Simply effective how to cut through complexity in your organization and get things done Ron Ashkenas
    by ASHKENAS
    Published Boston Harvard Buiness School Publishing Corporation 2010