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  1. 1
    Achieving quality through continual improvement Claude W. Burrill, Johannes Ledotter.
    by BURRILL
    Published New York : John Wiley , 1998.
  2. 2
    Let's talk quality : 96 questions you always wanted to ask Phil Crosby Philip B Crosby.
    by CROSBY
    Published New York: Mc Graw Hill, 1989.
  3. 3
    Quality is still free : making quality certain in uncertain times Philip B Crosby.
    by CROSBY
    Published New York: Mc Graw Hill, 1996.
  4. 4
    Quality planning and analysis : from product development through use J.M Juran and Frank M.Gryna.
    by JURAN,J.M
    Published New York: Mc.Graw Hill, 1993.
  5. 5
    THE New wave university: a prelude to Malaysia 2020 edited by Ghazally Ismail Murtedza Mohamed.
    Published P.Jaya: Pelanduk Pubs., 1996.
  6. 6
    KEARAH kecemerlangan dan kesejahteraan perkhidmatan awam di alaf baru = towards an excellent and caring public service for the next millennium selected speeches of Tan Sri Abdul Halim Ali, Chief Secretary to the government, Malaysia
    Published Kuala Lumpur INTAN 1999
  7. 7
    The Think Factory managing today's most precious resource, people Susan Conway
    by CONWAY
    Published New Jersey John Wiley & Sons 2007
  8. 8
    Aktiviti 5s sisih, susun, sapu, seragam dan sentiasa praktik Zulkifley Mohamed
    by ZULKIFLEY Mohamed
    Published Kuala Lumpur Utusan Pub. 2002