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  1. 1
    Total quality and organization development by William M.Lindsay, Joseph A.Petrick.
    by LINDSAY
    Published Florida: St Lucie Press, 1997.
  2. 2
    The keys to excellence : the Deming philosophy Nancy R'Mann.
    by MANN
    Published Kuala Lumpur: S.A.Majeed, 1992.
  3. 3
    Total quality control for management Masao Nemoto,translated and edited by David Lu.
    by NEMOTO
    Published New York: Prentice Hall, 1987.
  4. 4
    The IMPROVEMENT guide : a practical approach to enhancing organizational perfomance Gerald J.Langley.
    Published San Francisco: Jossey Bass, 1996.
  5. 5
    Blueprint for quality : how training can turn strategy into real improvement Ted Cocheu.
    by COCHEU
    Published San Francisco: Jossey-Bass Publishers, 1993.
  6. 6
    Quality control Dale H. Besterfield.
    by BESTERFIELD
    Published New Jersey: Prentice Hall, 1998.
  7. 7
    QUALITY & productivity : creating a difference in modern industry and corporations edited by Syed Othman Alhabshi & Nik Mustapha Nik Hassan.
    Published Kuala Lumpur: IKIM, 1995.
  8. 8
    Managing quality dynamics James Teboul.
    by TEBOUL
    Published New York: Prentice Hall, 1991.
  9. 9
    On great service : a framework for action Leornard L Berry.
    by BERRY
    Published New York: The Free Press, 1995.
  10. 10
    Managing quality Desmond Bell, Philip Mc Bride and George Wilson.
    by BELL
    Published Oxford: Butterworth Heinemann, 1994.
  11. 11
    Managing quality in the service sector Mike Asher.
    by ASHER
    Published London: Kogan Page, 1996.
  12. 12
    Making quality happen : Six step to total quality management Roy Fox..
    by FOX
    Published New York: Mc.Graw Hill, 1993.
  13. 13
    Basic quality improvement Susan Garrity.
    by GARRITY
    Published New Jersey: Prentice-Hall, 1993.
  14. 14
    Total quality management handbook John L.Hradesky.
    by HRADESKY
    Published New York: Mc.Graw Hill, 1995.
  15. 15
    Introduction to quality control,assurance and management Gregory b Hutchins..
    by HUTCHINS
    Published New York: Mac Millan, 1991.
  16. 16
    Total quality service : principles,practices and implementation D.H Stamatis..
    by STAMATIS
    Published Florida: St.Lucia Press, 1996.
  17. 17
    Total quality service : a simplified approach to using Baldridge Award Criteria Shiela Kessler.
    by KESSLER
    Published Kuala Lumpur: First Agency, 1996.
  18. 18
    KEARAH peningkatan kualiti disunting oleh Mohd Ridhuan Tee Abdullah.
    Published Kuala Lumpur: IKIM, 1995.
  19. 19
    Successful QC circles Prof.Hajime Karatsu & Toyoki Ikeda:translated by Prof.Dr.M.Rajendran..
    by KARATSU
    Published Singapore: PHP Instite, 1990.
  20. 20
    ISO 9000 : handbook of quality standards and compliance..
    Published Massachusetts: Simon & Schuster, 1992.