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  1. 1

    Total quality and organization development by LINDSAY

    Published 1997
  2. 2

    The keys to excellence : the Deming philosophy by MANN

    Published 1992
  3. 3

    Total quality control for management by NEMOTO

    Published 1987
  4. 4

    The IMPROVEMENT guide : a practical approach to enhancing organizational perfomance

    Published 1996
  5. 5

    Managing quality dynamics by TEBOUL

    Published 1991
  6. 6

    On great service : a framework for action by BERRY

    Published 1995
  7. 7

    Managing quality by BELL

    Published 1994
  8. 8

    Managing quality in the service sector by ASHER

    Published 1996
  9. 9

    Dr. Deming : the American who taught the Japanese about quality by AGUAYO

    Published 1991
  10. 10

    Making quality happen : Six step to total quality management by FOX

    Published 1993
  11. 11

    Basic quality improvement by GARRITY

    Published 1993
  12. 12

    Total quality management handbook by HRADESKY

    Published 1995
  13. 13

    Introduction to quality control,assurance and management by HUTCHINS

    Published 1991
  14. 14

    What is total quality control ? : The Japanese way by ISHIKAWA

    Published 1985
  15. 15

    Pengurusan berkualiti dalam perkhidmatan by CHEK Mat

    Published 1996
  16. 16

    ISO 9000 : meeting the international standards by JOHNSON

    Published 1997
  17. 17

    The manager's guide to ISO 9000 by ARNOLD

    Published 1994
  18. 18

    Total quality service : principles,practices and implementation by STAMATIS

    Published 1996
  19. 19

    ISO 9000 made easy : a cost-saving guide to documentation and registration by ZUCKERMAN

    Published 1995
  20. 20