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  1. 1
    The quality solution.
    by BLAKEMORE
    Published Victoria: Information Australia, 1989.
  2. 2
    Dr. Deming : the American who taught the Japanese about quality Rafael Aguayo.
    by AGUAYO
    Published New York: Simon & Schuster, 1991.
  3. 3
    What is total quality control ? : The Japanese way Kaoru Ishikawa,translated by David J.Lu.
    by ISHIKAWA
    Published New Jersey: Prentice Hall, 1985.
  4. 4
    Pengurusan berkualiti dalam perkhidmatan Chek Mat.
    by CHEK Mat
    Published Kuala Lumpur: Utusan Pubs., 1996.
  5. 5
    ISO 9000 : meeting the international standards Perry L.Johnson.
    by JOHNSON
    Published New York: Mc Graw Hill, 1997.
  6. 6
    The manager's guide to ISO 9000 Kenneth L.Arnold.
    by ARNOLD
    Published New York: The Free Press, 1994.
  7. 7
    ISO 9000 made easy : a cost-saving guide to documentation and registration Amy Zuckerman.
    by ZUCKERMAN
    Published New York: AMACON, 1995.
  8. 8
    MALAYSIA Jawatankuasa teknikal pengukuran produktiviti panduan teknikal program pengukuran produktiviti perkhidmatan awam..
    Published Kuala Lumpur: MAMPU, 1986.
  9. 9
    Delivering quality service : balancing customer perceptions and expectations Valarie A. Zeithaml, A Parasuraman, Leonard L. Berry.
    by ZEITHAML
    Published New York: The Free Press, 1990.
  10. 10
    Juran on leadership for quality : an executive handbook J.M Juran..
    by JURAN
    Published New York: The Free Press, 1989.
  11. 11
    PRENTICE Hall Quality Handbook Richard Barrett Clements 1996/1997..
    Published New Jersey: Prentice Hall, 1996.
  12. 12
    The TQM trilogy : using ISO 9000,the Deming prize and the Baldrige Award to establish a system for total quality management Francis X Mahoney and Carl G.Thor..
    by MAHONEY
    Published New York: AMACOM, 1994.
  13. 13
    Sistem pengiktirafan dalam perkhidmatan awam.
    Published Kuala Lumpur: MAMPU, 1993.
  14. 14
    Reward and recognition systems in the public service.
    Published Kuala Lumpur: MAMPU, 1993.
  15. 15
    PERKHIDMATAN awam Malaysia : kearah kecemerlangan melalui ISO 9000: pembaharuan dan kemajuan dalam perkhidmatan awam 1996 Unit Pemodenan Tadbiran Malaysia.
    Published Kuala Lumpur: MAMPU, 1996.
  16. 16
    Creating quality : a memoir of quality moverment Ruslan Khatib.
    by RUSLAN
    Published Kuala Lumpur: Malaysia Productivity Corporation (MPC), 2009.
  17. 17
    Juran quality handbook Joseph M.Juran,co-editor-in-chief, A.Blanton Godfrey, co-editor-in-chief.
    Published New York: McGraw-Hill, 2000.