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  1. 1
    Assessing business excellence : a guide to self-assessment L.J.Porter and S.J.
    by PORTER
    Published Oxford: Butterworth-Heinemann, 1996.
  2. 2
    TQM : a pictorial guide for managers John Oakland and Peter Morris.
    by OAKLAND
    Published Oxford: Butterworth-Heinemann, 1997.
  3. 3
    ISO 9000 : quality system assessment handbook David Hoyle..
    by HOYLE
    Published Oxford: Butterworth-Henemann, 1996.
  4. 4
    The TQM Magazine : Volume 18 [No.1 - 3] 2006 Dr Alex Douglas.
    Published Northampton: Emerald Group Publishing Ltd., 2006.
  5. 5
    The TQM Magazine : Volume 18 [No.4 - 6] 2006 Dr Alex Douglas.
    Published Northampton: Emerald Group Publishing Ltd., 2006.