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  1. 1
    Assessing business excellence : a guide to self-assessment

    Assessing business excellence : a guide to self-assessment by PORTER

    Published 1996
  2. 2
    ISO 9000 : quality system assessment handbook

    ISO 9000 : quality system assessment handbook by HOYLE

    Published 1996
  3. 3
    The CIVIL service of Malaysia : towards exellence through ISO 9000: improvements and development in the civil service of Malaysia 1996

    The CIVIL service of Malaysia : towards exellence through ISO 9000: improvements and development in the civil service of Malaysia 1996

  4. 4
    TQM : a pictorial guide for managers

    TQM : a pictorial guide for managers by OAKLAND

    Published 1997

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