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    Organizational transformation and process reengineering by EDOSOMWAN

    Published 1996
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    Battling the barriers to success : 50 ways to keep your workplace improvement initiative on target by KLUBNIK

    Published 1996
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    Energize your workplace : how to create and sustain high-quality connections at work by DUTTON

    Published 2003
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    The outsourcing revolution : why it makes sense and how to do it right by CORBETT

    Published 2004
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    Customer focused process innovation : linking strategic intent to everyday execution by HAMME

    Published 2015