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  1. 1
    Service success ! lesson from a leader on how to turn around a service business

    Service success ! lesson from a leader on how to turn around a service business by KAPLAN

    Published 1994
  2. 2
    Delivering quality service : balancing customer perceptions and expectations

    Delivering quality service : balancing customer perceptions and expectations by ZEITHAML

    Published 1990
  3. 3
    Improving service quality : achieving high performance in the public and public sectors

    Improving service quality : achieving high performance in the public and public sectors by MILAKOVICH

    Published 1995
  4. 4
    Improving service quality in the global economy : achieving high performance in public and private sectors

    Improving service quality in the global economy : achieving high performance in public and private sectors by MILAKOVICH

    Published 2006
  5. 5
    Managing services : using technology to create value

    Managing services : using technology to create value by DAVIS

    Published 2003

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