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  1. 1
    Relationship between service quality and customer satisfaction A case study at national productivity corporation (NPC) Mazrina Binti Mohamed Ibramsah
    by MAZRINA Binti Mohamed Ibramsah
    Published Sintok Universiti Utara Malaysia 2005
  2. 2
    Service quality, customer satisfaction and loyalty in automotive after sales service in Malaysia [Thesis] Pathmanathan Rajoo
    by Pathmanathan Rajoo
    Published Kuala Lumpur Faculty of Business and accountancy, Universiti Malaya 2018
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  3. 3
    The relationship between service quality with customer satisfaction and academic achievement in private institutions of higher learning Shahimi bin Mohtar
    by SHAHMI bin Mohtar
    Published Australia University of South Autralia 2005