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  1. 1
  2. 2
    by PEPPERS
    Published New York Doubleday 1997
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  4. 4
    by KAO
    Published New York Free Press 2007
  5. 5
    Published Boston, MA: Harvard Business School Pub, 2009
  6. 6
    Published New York McGraw Hill 2002
  7. 7
    by SAPERSTEIN
    Published Uppu Saddle River, NJ Financial Times Prentice Hall 2002
  8. 8
    by MEYER
    Published New York Palgrave Macmillan 2006
  9. 9
    Published Massachusetts Edward Elgar 2006
  10. 10
    by CROSLIN
    Published Boston Prentice Hall 2010