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  1. 1
    Total quality management in the public sector : an international perspective Colin Morgan and Stephen Murgatroyd..
    by MORGAN
    Published Buckingham: Open University Press, 1994.
  2. 2
    GUIDE to TQM in service industries edited by Noriaki Karia.
    Published Tokyo: Asian Productivity Organisation, 1996.
  3. 3
    Total quality organisation : balance & harmony for excellence Dr.Thomas J.Barry.
    by BARRY
    Published Kuala Lumpur: Penerbit Piramid, 1997.