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  1. 1
    Outcome management : rede signing your business systems to achieve your vision C.Dan Mc Arthur and Larry Womack.
    by MC ARTHUR
    Published New York: Quality Resources, 1995.
  2. 2
    Quality-centered strategic planning : a step by step guide John R.Dew.
    by DEW
    Published New York: Quality Resources, 1997.
  3. 3
    TQM for information systems management : quality practices for continuous improvement James W.Cortada.
    by CORTADA
    Published New York: Mc Graw-Hill, 1995.
  4. 4
    Management strategies for vision 2020 : developing competitive strategies for the winning edge Michael Yeoh.
    by YEOH
    Published Petaling Jaya: Pelanduk Pubs., 1995.
  5. 5
    Assessing business excellence : a guide to self-assessment L.J.Porter and S.J.
    by PORTER
    Published Oxford: Butterworth-Heinemann, 1996.
  6. 6
    Management development and training : a TQM approach Harry Costin.
    by COSTIN
    Published Forth worth: The Dryden Press, 1996.
  7. 7
    Total quality and organization development by William M.Lindsay, Joseph A.Petrick.
    by LINDSAY
    Published Florida: St Lucie Press, 1997.
  8. 8
    TQM inaction : a practical approach to continuous performance improvement John Pike and Richard Barnes.
    by PIKE
    Published London: Chapman & Hall, 1996.
  9. 9
    The high-value manager : developing the care competencies your organization demands Florence M.Stone and Randi T Sacks.
    by STONE
    Published New York: AMACOM, 1995.
  10. 10
    Perkhidmatan awam: menuju era baru = selected speeches of Tan Sri Dato' Seri Ahmad Sarji bin Abdul Hamid, Chief secretary to the government, Malaysia.
    by AHMAD Sarji bin Abdul Hamid
    Published Kuala Lumpur: INTAN, 1996.
  11. 11
    Fourth generation management : the new business consciousness Brian L.Joiner in Collaboration with Sue Reynard: with contributions from Yukihiro Ando.
    by JOINER
    Published NY: Mc Graw Hill, 1994.
  12. 12
    TQM : a pictorial guide for managers John Oakland and Peter Morris.
    by OAKLAND
    Published Oxford: Butterworth-Heinemann, 1997.
  13. 13
    Achieving quality through continual improvement Claude W. Burrill, Johannes Ledotter.
    by BURRILL
    Published New York : John Wiley , 1998.
  14. 14
    Training for total quality management Caryl Burton and Anton Franckeiss.
    by BURTON
    Published Aldershot: Gower Pub., 1994.
  15. 15
    BEYOND total quality management : toward the emerging paradigm Greg Bounds.
    Published New York: Mc Graw Hill, 1994.
  16. 16
    Breakthrough thinking in total quality management Glen D.Hoffherr..
    by HOFFHERR
    Published Englewood Cliffs: Prentice Hall, 1993.
  17. 17
    Linking quality to profits : quality based cost management Hawley Atkinson, John Hambung, Christopher Ittner.
    by ATKINSON
    Published Singapore: Toppan, 1996.
  18. 18
    Achieve total quality David Hutchins.
    by HUTCHINS
    Published England: Director Books, 1992.
  19. 19
    Total quality management in action Howard S.Gitlow and Shelly J.Gitlow..
    by GITLOW
    Published New Jersey: Prentice Hall, 1994.
  20. 20
    The road to quality linda Glassop.
    by GLASSOP
    Published Sydney: Prentice-Hall, 1995.