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  1. 1
    Best practice benchmarking Sylvia Codling.
    by CODLING
    Published Texas: Gulf Pub., 1996.
  2. 2
    The myths of japanese quality Roy Eberts and Cindelyn Eberts..
    by EBERTS
    Published New Jersey: Prentice Hall, 1995.
  3. 3
    GUIDE to TQM in service industries edited by Noriaki Karia.
    Published Tokyo: Asian Productivity Organisation, 1996.
  4. 4
    Basic skills training : empowering employees through Marcia Weaver.
    by WEAVER
    Published New York: Quality Resources, 1996.
  5. 5
    The quality management manual : how to write and develop a successful manual for quality management systems Jenny Waller, Derek Allen and Andrew Burns.
    by WALLER
    Published London: Kogan Page, 1993.
  6. 6
    Profiles in quality : learning from the masters Louis E.Schultz.
    by SCHULTZ
    Published New York: Quality Resource, 1994.
  7. 7
    TQM implementation and impact in the Malaysian public sector : an emprirical study by Teddy Lian Kok Fei.
    by LIAN
    Published KL: INTAN, 2002.
  8. 8
    Tahap perlaksanaan total quality management di Markas Tentera Darat Nik Rahimi bin Nik Mohd. Nawi.
    by NIK Rahimi bin Nik Mohd. Nawi
    Published Kuala Lumpur: INTAN, 1995.