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  1. 1

    BENCHMARKING for best practices in the public sector

    Published 1996
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    Komitmen kepada TQM : kajian ke atas staf Jabatan Perkhidmatan Haiwan Negeri Sembilan by MAZNAH Ahmad

    Published 1995
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    Benchmarking for competitive advantage by BENDELL

    Published 1998
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    Balanced scorecard step-by-step for government and nonprofit agencies by NIVEN

    Published 2003