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  1. 1
    PRENTICE Hall Quality Handbook Richard Barrett Clements 1996/1997..
    Published New Jersey: Prentice Hall, 1996.
  2. 2
    The 2001 ASTD training and performance year book John A. Woods, James W. Cortada
    by WOODS
    Published New York McGraw-Hill 2001
  3. 3
    The quality yearbook 2000 James W. Cortada, John A. Woods
    by CORTADA
    Published New York Mc Graw Hill 2000