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  1. 1
    Mengukur kualiti perkhidmatan perbandaran menggunakan skala servqual satu kajian di Majlis Perbandaran Shah Alam (MPSA), Shah Alam, Selangor Lim An Tong
    by LIM An Tong
    Published Bangi Universiti Kebangsaan Malaysia 1998
    Subjects: “…Consumer Attitudes…”
  2. 2
    Kepuasan pelanggan dan hubungannya dengan kualiti perkhidmatan satu kajian di Istana Budaya Kuala Lumpur Alexander Anak Wong
    by ALEXANDER Anak Wong
    Published Sintok Universiti Utara Malaysia 2004
    Subjects: “…Consumer Attitudes…”
  3. 3
    ORGANIZATIONAL surveys : tools for assessment and change Allen I Kraut, editor foreword by Manuel London.
    Published San Francisco: Josey-Bass, 1996.
    Subjects: “…Consumers-Attitudes…”
  4. 4
    Why smart people make big money mistakes and how to correct them lessons from the new science of behavioral economics Gary Belsky and Thomas Gilovich
    by BELSKY
    Published New York Fireside 1999
    Subjects: “…Consumers Attitudes…”