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  1. 1
    Beyond customer service : keeping customers for life Richard F. Gerson.
    by GERSON
    Published California: Crisp Publications, 1992.
    Subjects: “…Customer service…”
  2. 2
    The real heroes of business and not a ceo among them Bill Fromm and Len Schlesinger.
    by FROMM
    Published New York: Doubleday, 1994.
    Subjects: “…Customer service…”
  3. 3
    Emotional value creating strong bonds with your customers Janelle Barlow and Dianna Maul
    by BARLOW
    Published San Francisco Berrett-Koehler Pubs 2000
    Subjects: “…Customer service…”
  4. 4
    The world of customer service Pattie Odgers
    by ODGERS
    Published Ohio Thomson South-Western 2004
    Subjects: “…Customer service…”
  5. 5
    Are your customer being served? how to boost profit by delivering exceptional customer sevice Pauline Rowson
    by ROWSON
    Published London Rowmark 2007
    Subjects: “…Customer service…”
  6. 6
    Integrity service treat your customers right, watch your business grow Ron Willingham
    by WILLINGHAM
    Published New York Free Press 2005
    Subjects: “…Customer service…”
  7. 7
    Total quality service : principles,practices and implementation D.H Stamatis..
    by STAMATIS
    Published Florida: St.Lucia Press, 1996.
    Subjects: “…Customer service -- Quality control…”
  8. 8
    Dealing with demanding customers : how to turn complaints into opportunities David M.Martin.
    by MARTIN
    Published London: Pitman Pub., 1994.
    Subjects: “…Customer service…”
  9. 9
    KEEPING customers edited with an introduction by John J. Sviokla and Benson P. Shapiro.
    Published Boston: Harvard Business School Press, 1993.
    Subjects: “…Customer service…”
  10. 10
    Managing to keep the customer : how to achieve and mantain superior customer service throughout the organization Robert L. Desatrick, Dennis H Detzel.
    by DESATRICK
    Published San Francisco: Josey Bass Pub, 1993.
    Subjects: “…Customer service…”
  11. 11
    Managing public services:competition and decentralization Richard Common,Norman Flyn and Elizabeth Mellon..
    by COMMON
    Published Oxford: Butterworth-Heinemann, 1993.
    Subjects: “…Customer service…”
  12. 12
    On great service : a framework for action Leornard L Berry.
    by BERRY
    Published New York: The Free Press, 1995.
    Subjects: “…Customer service -- Quality control…”
  13. 13
    The discipline of market leaders Michael Treacy and Fred Wiersema..
    by TREACY
    Published Reading: Addison-Wesley, 1995.
    Subjects: “…Customer service…”
  14. 14
    Winning the service game Benjamin Schneider and David E Bowen.
    by SCHNEIDER
    Published Boston: Harvard Business School Press, 1995.
    Subjects: “…Customer service -- Management…”
  15. 15
    COMMAND performance : the art of delivering quality service with a preface by John E Martin.
    Published Boston: Harvard Business School Publishing, 1994.
    Subjects: “…Customer service…”
  16. 16
    Up your service! strategies and action steps to delight your customers now Ron Kaufman
    by KAUFMAN
    Published Singapore Ron Kaufman Pte. Ltd 2000
    Subjects: “…Customer service…”
  17. 17
    Branded customer service the new competitive edge Janelle Barlow and Paul Stewart.
    by Barlow
    Published San Francisco Berret-Kohler 2004
    Subjects: “…Customer service…”
  18. 18
    Award winning customer service 101 ways to guarantee great performance Rence Evenson
    by EVENSON
    Published New York Amacom 2007
    Subjects: “…Customer service…”
  19. 19
    Exceptional service, exceptional profit the secrets of building a five-star customer service organization Leonardo Inghilleri and Micah Solomon
    by INGHILLERI
    Published New York AMACOM 2010
    Subjects: “…Customer service…”
  20. 20
    The innovators solution Clayton M. Christensen, Michael E. Raynor
    by CHRISTENSEN
    Published Boston Harvard Business School Publishing 2003
    Subjects: “…Customer service…”