Search Results - "Customer service management"

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  1. 1
    Winning the service game

    Winning the service game by SCHNEIDER

    Published 1995
    Subjects: “…Customer service Management…”
  2. 2
    On great service : a framework for action

    On great service : a framework for action by BERRY

    Published 1995
    Subjects: “…Customer service management case studies…”
  3. 3
    Customer mania! : it's never to late to build a customer focused company

    Customer mania! : it's never to late to build a customer focused company by BLANCHARD

    Published 2004
    Subjects: “…Customer services Management…”
  4. 4
    Service leadership : the quest for competitive advantage

    Service leadership : the quest for competitive advantage by GRONFELDT

    Published 2006
    Subjects: “…Customer services management…”
  5. 5
    Reaching the goal : how managers improve a services business using Goldratt's theory of constraints

    Reaching the goal : how managers improve a services business using Goldratt's theory of constraints by RICKETTS

    Published 2008
    Subjects: “…Customer services-Management…”
  6. 6
    Service strategy : management moves for customer results

    Service strategy : management moves for customer results by HOROVITZ

    Published 2000
    Subjects:
  7. 7
    Service is front stage : positioning services for value advantage

    Service is front stage : positioning services for value advantage by TEBOUL

    Published 2006
    Subjects: “…Customer services Management…”
  8. 8
    Managing Service Quality : An International Journal -Vol.21, Num.4-5 2011

    Managing Service Quality : An International Journal -Vol.21, Num.4-5 2011

    Published 1991
    Subjects: “…Customer services management periodicals…”
  9. 9
    Managing Service Quality : An International Journal -Vol.21, Num.2-3 2011

    Managing Service Quality : An International Journal -Vol.21, Num.2-3 2011

    Published 1991
    Subjects: “…Customer services management periodicals…”
  10. 10
    What to say to a porcupine : 20 humorous tales that get to the heart of Great Customer Service

    What to say to a porcupine : 20 humorous tales that get to the heart of Great Customer Service by GAL

    Published 2008
    Subjects:
  11. 11
    Best practices : building your business with customer focussed solutions

    Best practices : building your business with customer focussed solutions by HIEBELER

    Published 1998
    Subjects: “…Customer services-management-Case study…”
  12. 12
    100 Powerful Ways to Win & Keep New Customers : fast, simple, inexpensive, profitable & proven ideas you can use starting today

    100 Powerful Ways to Win & Keep New Customers : fast, simple, inexpensive, profitable & proven ideas you can use starting today by TIMM

    Published 2005
    Subjects:
  13. 13
    Influence of ethnic groups on service quality and customer satisfaction- the case of inland revenue board Malaysia

    Influence of ethnic groups on service quality and customer satisfaction- the case of inland revenue board Malaysia

    Published 2003
    Subjects:

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