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"Customer services-Management" » "Customer service-Management" (Expand Search)
Showing 1 - 13 results of 13 for search '"Customer services-Management"', query time: 0.13s Refine Results
  1. 1
    Reaching the goal how managers improve a services business using Goldratt's theory of constraints John Arthur Ricketts
    by RICKETTS
    Published Boston, MA: Pearson Education, 2008
    Subjects: “…Customer services-Management…”
  2. 2
    Customer mania! it's never to late to build a customer focused company Kenneth Blanchard,Jim Ballard,Fred Finch
    by BLANCHARD
    Published New York Free Press 2004
    Subjects: “…Customer services Management…”
  3. 3
    Service leadership the quest for competitive advantage Svafa Gronfeldt, Judith Strother
    by GRONFELDT
    Published London Sage Pubs. 2006
    Subjects: “…Customer services management…”
  4. 4
    Service strategy management moves for customer results Jacques Hororitz
    by HOROVITZ
    Published Britain Pearson Education Limited 2000
    Subjects: “…Customer services Management…”
  5. 5
    Service is front stage positioning services for value advantage James Teboul
    by TEBOUL
    Published New York Palgrave Macmillan 2006
    Subjects: “…Customer services Management…”
  6. 6
    What to say to a porcupine 20 humorous tales that get to the heart of Great Customer Service Richard s. Gallagher
    by GAL
    Published New York AMACOM 2008
    Subjects: “…Customer services-Management-Humor…”
  7. 7
    Managing Service Quality An International Journal -Vol.21, Num.2-3 2011
    Published Servsig Emerald 1991-
    Subjects: “…Customer services management periodicals…”
  8. 8
    Managing Service Quality An International Journal -Vol.21, Num.4-5 2011
    Published Servsig Emerald 1991-
    Subjects: “…Customer services management periodicals…”
  9. 9
    Best practices : building your business with customer focussed solutions Robert Hiebeler,Thomas B.Kelly and Charles Ketteman..
    by HIEBELER
    Published New York: Simon & Schuster, 1998.
    Subjects: “…Customer services-management-Case study…”
  10. 10
    Winning the service game Benjamin Schneider and David E Bowen.
    by SCHNEIDER
    Published Boston: Harvard Business School Press, 1995.
    Subjects: “…Customer service -- Management…”
  11. 11
    On great service : a framework for action Leornard L Berry.
    by BERRY
    Published New York: The Free Press, 1995.
    Subjects: “…Customer service -- management -- case studies…”
  12. 12
    100 Powerful Ways to Win & Keep New Customers fast, simple, inexpensive, profitable & proven ideas you can use starting today Paul R. Timm
    by TIMM
    Published Kuala Lumpur Advantage Quest Pub 2005
    Subjects: “…Customer services Management…”
  13. 13
    Influence of ethnic groups on service quality and customer satisfaction- the case of inland revenue board Malaysia Rozina binti Shaik Osman Merican
    Published Serdang Universiti Putra Malaysia 2003
    Subjects: “…Customer services- Management- Case Studies- Dissertations, Academic…”