Search Results - "Service industries-Quality control"

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  1. 1
    Total quality service : how organizations use it to create a competitive advantage

    Total quality service : how organizations use it to create a competitive advantage by BROWN

    Published 1992
    Subjects: “…Service industries-Quality control…”
  2. 2
    SERVICE quality : multidisciplinary and multinational perspectives

    SERVICE quality : multidisciplinary and multinational perspectives

    Published 1991
    Subjects:
  3. 3
    Delivering quality service : balancing customer perceptions and expectations

    Delivering quality service : balancing customer perceptions and expectations by ZEITHAML

    Published 1990
    Subjects:

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