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  1. 1
    GUIDE to TQM in service industries edited by Noriaki Karia.
    Published Tokyo: Asian Productivity Organisation, 1996.
    Subjects: “…Total Quality management…”
  2. 2
    Building your organizations TQM system : the unified total quality model Clarence Burns.
    by BURNS
    Published Kuala Lumpur: Synergy Book Int, 1997.
    Subjects: “…Total quality management system…”
  3. 3
    Outcome management : rede signing your business systems to achieve your vision C.Dan Mc Arthur and Larry Womack.
    by MC ARTHUR
    Published New York: Quality Resources, 1995.
    Subjects: “…Total quality management…”
  4. 4
    TQM for information systems management : quality practices for continuous improvement James W.Cortada.
    by CORTADA
    Published New York: Mc Graw-Hill, 1995.
    Subjects: “…Total quality management…”
  5. 5
    TQM inaction : a practical approach to continuous performance improvement John Pike and Richard Barnes.
    by PIKE
    Published London: Chapman & Hall, 1996.
    Subjects: “…Total quality management…”
  6. 6
    Total quality management in the public sector : an international perspective Colin Morgan and Stephen Murgatroyd..
    by MORGAN
    Published Buckingham: Open University Press, 1994.
    Subjects: “…Total Quality management…”
  7. 7
    Training for total quality management Caryl Burton and Anton Franckeiss.
    by BURTON
    Published Aldershot: Gower Pub., 1994.
    Subjects: “…Total quality management…”
  8. 8
    BEYOND total quality management : toward the emerging paradigm Greg Bounds.
    Published New York: Mc Graw Hill, 1994.
    Subjects: “…Total quality management…”
  9. 9
    Linking quality to profits : quality based cost management Hawley Atkinson, John Hambung, Christopher Ittner.
    by ATKINSON
    Published Singapore: Toppan, 1996.
    Subjects: “…Total quality management…”
  10. 10
    Achieve total quality David Hutchins.
    by HUTCHINS
    Published England: Director Books, 1992.
    Subjects: “…Total quality management…”
  11. 11
    The myths of japanese quality Roy Eberts and Cindelyn Eberts..
    by EBERTS
    Published New Jersey: Prentice Hall, 1995.
    Subjects: “…Total quality management -- Japan…”
  12. 12
    Total quality management in action Howard S.Gitlow and Shelly J.Gitlow..
    by GITLOW
    Published New Jersey: Prentice Hall, 1994.
    Subjects: “…Total quality management…”
  13. 13
    The road to quality linda Glassop.
    by GLASSOP
    Published Sydney: Prentice-Hall, 1995.
    Subjects: “…Total quality management…”
  14. 14
    Introduction to total quality : quality,productivity,competitiveness David L.Goetsch and Stanley Davis..
    by GOETSCH
    Published New York: Macmillan, 1994.
    Subjects: “…Total quality management…”
  15. 15
    The quality-empowered business Robert H.Wilkins.
    by WILKINS
    Published New Jersey: Prentice Hall, 1994.
    Subjects: “…Total quality management…”
  16. 16
    TOTAL quality management : a cross functional perspective by Ashok Rao.
    Published New York: John Wiley, 1996.
    Subjects: “…Total quality management…”
  17. 17
    Putting total quality management to work Marshall Sashkin and Kenneth J.Kiser.
    by SASHKIN
    Published San Francisco: Berrett-Kochler Pubs, 1993.
    Subjects: “…Total quality management…”
  18. 18
    Profiles in quality : learning from the masters Louis E.Schultz.
    by SCHULTZ
    Published New York: Quality Resource, 1994.
    Subjects: “…Total quality management -- History…”
  19. 19
    Quality is personal : a foundation for total quality management Harry V.Roberts and Bernard F.Sergesketter..
    by ROBERTS
    Published New York: Macmillan, 1993.
    Subjects: “…Total quality management…”
  20. 20
    Vision,values and courage : leadership for quality management Neil H Snyder,James J.Dowd and Dianne Morse Houghton..
    by SNYDER
    Published New York: The Free Press, 1994.
    Subjects: “…Total quality management…”