Search Results - "services industries"

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  1. 1
    The customer service activity book : 50 activities for inspiring exceptional service

    The customer service activity book : 50 activities for inspiring exceptional service by DOANE

    Published 2005
    Subjects:
  2. 2
    Knowledge intensive business services organizational forms and national institution

    Knowledge intensive business services organizational forms and national institution

    Published 2006
    Subjects:
  3. 3
    Kualiti perkhidmatan penyelengaraan di bengkel kereta(Kajian Kes)

    Kualiti perkhidmatan penyelengaraan di bengkel kereta(Kajian Kes) by ARUNA bt Ismail@Abd Wahab

    Published 2006
    Subjects:
  4. 4
    Service is front stage : positioning services for value advantage

    Service is front stage : positioning services for value advantage by TEBOUL

    Published 2006
    Subjects:
  5. 5
    Service success ! lesson from a leader on how to turn around a service business

    Service success ! lesson from a leader on how to turn around a service business by KAPLAN

    Published 1994
    Subjects: “…Service industries Management…”
  6. 6
    Total quality service : how organizations use it to create a competitive advantage

    Total quality service : how organizations use it to create a competitive advantage by BROWN

    Published 1992
    Subjects: “…Service industries-Quality control…”
  7. 7
    Gemba kaizen : a commonsense,low-cost approach to management

    Gemba kaizen : a commonsense,low-cost approach to management by IMAI

    Published 1997
    Subjects:
  8. 8
    SERVICE quality : multidisciplinary and multinational perspectives

    SERVICE quality : multidisciplinary and multinational perspectives

    Published 1991
    Subjects:
  9. 9
    The eight suns of Asian service : practising outstanding customer service in Asia

    The eight suns of Asian service : practising outstanding customer service in Asia by FREEMANTLE

    Published 2003
    Subjects:
  10. 10
    Managing services : using technology to create value

    Managing services : using technology to create value by DAVIS

    Published 2003
    Subjects:
  11. 11
    Improving service quality : achieving high performance in the public and public sectors

    Improving service quality : achieving high performance in the public and public sectors by MILAKOVICH

    Published 1995
    Subjects:
  12. 12
    Improving service quality in the global economy : achieving high performance in public and private sectors

    Improving service quality in the global economy : achieving high performance in public and private sectors by MILAKOVICH

    Published 2006
    Subjects:
  13. 13
    Delivering quality service : balancing customer perceptions and expectations

    Delivering quality service : balancing customer perceptions and expectations by ZEITHAML

    Published 1990
    Subjects:
  14. 14
    An introduction to knowledge economy concepts and issues

    An introduction to knowledge economy concepts and issues by SAYED Hossain

    Published 2003
    Subjects:
  15. 15
    The real deal : my life in business and philanthropy

    The real deal : my life in business and philanthropy by WEILL

    Published 2006
    Subjects:
  16. 16
    The changing phases of Malaysian economy

    The changing phases of Malaysian economy by OKPOSIN

    Published 1999
    Subjects:
  17. 17
    You Can Hear Me Now : how microloans and cell phones are connecting the world's poor to the global economy

    You Can Hear Me Now : how microloans and cell phones are connecting the world's poor to the global economy by SULLIVAN

    Published 2007
    Subjects: “…Cellular telephone service industry Developing countries…”
  18. 18
    IT work : human capital issues in a knowledge-based environment

    IT work : human capital issues in a knowledge-based environment

    Published 2006
    Subjects:
  19. 19
    The vandals' crown : how rebel currency traders overthrew the world's central banks

    The vandals' crown : how rebel currency traders overthrew the world's central banks by MILLMAN

    Published 1995
    Subjects:

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