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    Business 2010 : five forces that will reshape business-and how to make them work for you

    Business 2010 : five forces that will reshape business-and how to make them work for you by HARMON

    Published 2001
    “…Kiplinger Books ,…”
  2. 2
    Customer once, client forever : 12 tools for building lifetime business relationships

    Customer once, client forever : 12 tools for building lifetime business relationships by BUCKINGHAM

    Published 2001
    “…Kiplinger Books ,…”

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