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  1. 1
    Managing the whirlwind Michael H. Annison.
    by ANNISON
    Published Kuala Lumpur: First Agency, 1996.
    “…Kuala Lumpur: First Agency, 1996.…”
  2. 2
    The key to great leadership : rediscovering the principles of outstanding service Peter Burwash.
    by BURWASH
    Published Kuala Lumpur: First Agency, 1996.
    “…Kuala Lumpur: First Agency, 1996.…”
  3. 3
    Creativity for leaders Gary Fellers.
    by FELLERS
    Published Kuala Lumpur: First Agency, 1996.
    “…Kuala Lumpur: First Agency, 1996.…”
  4. 4
    Managing the four stages of TQM : how to achieve world-class performance Charles N.Weaver.
    by WEAVER
    Published Kuala Lumpur: First Agency, 1996.
    “…Kuala Lumpur: First Agency, 1996.…”
  5. 5
    Total quality service : a simplified approach to using Baldridge Award Criteria Shiela Kessler.
    by KESSLER
    Published Kuala Lumpur: First Agency, 1996.
    “…Kuala Lumpur: First Agency, 1996.…”
  6. 6
    Competitive global management : principles and strategies Abbass F. Alkhafaji.
    by ALKHAFAJI
    Published Kuala Lumpur: Syarikat First Agency, 1996.
    “…Kuala Lumpur: Syarikat First Agency, 1996.…”