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  1. 1
    Quality management benchmark assessment J.P.Russell.
    by RUSSELL
    Published New York: Quality Resources, 1991.
    “…New York: Quality Resources, 1991.…”
  2. 2
    Winning with quality : the FPL story John J Hudiburg.
    by HUDIBURG
    Published new York: Quality Resources, 1991.
    “…new York: Quality Resources, 1991.…”