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  1. 1
    Outcome management : rede signing your business systems to achieve your vision C.Dan Mc Arthur and Larry Womack.
    by MC ARTHUR
    Published New York: Quality Resources, 1995.
    “…New York: Quality Resources, 1995.…”
  2. 2
    An action guide to making quality happen Robert Damelio and William Englehaupt.
    by DAMELIO
    Published New York: Quality Resources, 1995.
    “…New York: Quality Resources, 1995.…”