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  1. 1
    Delivering quality service : balancing customer perceptions and expectations Valarie A. Zeithaml, A Parasuraman, Leonard L. Berry.
    by ZEITHAML
    Published New York: The Free Press, 1990.
    “…New York: The Free Press, 1990.…”
  2. 2
    Strategic management in developing countries : case studies James E.Austin with Tomas O.Kohn..
    by AUSTIN
    Published New York: The Free Press, 1990.
    “…New York: The Free Press, 1990.…”