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  1. 1

    Developing management skill for leadership by PARKER

    Published 2003
    “…Pearson Education Limited ,…”
  2. 2

    Service strategy : management moves for customer results by HOROVITZ

    Published 2000
    “…Pearson Education Limited ,…”
  3. 3

    Brilliant manager : what the best managers know, do and say by PEELING

    Published 2005
    “…Pearson Education Limited ,…”
  4. 4

    PERSUASION : the art of influencing people

    Published 2004
    “…Pearson Education Limited ,…”