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  1. 1
    Defying the crowd : cultivating creativity in a culture of conformity

    Defying the crowd : cultivating creativity in a culture of conformity by STERNBERG

    Published 1995
    “…the Free Press ,…”
  2. 2
    The vandals' crown : how rebel currency traders overthrew the world's central banks

    The vandals' crown : how rebel currency traders overthrew the world's central banks by MILLMAN

    Published 1995
    “…the Free Press ,…”
  3. 3
    The bamboo network : how expatriate chinese entrepreneus are creating a new economic superpower in Asia

    The bamboo network : how expatriate chinese entrepreneus are creating a new economic superpower in Asia by WEIDENBAUM

    Published 1996
    “…The Free Press ,…”
  4. 4
    The new strategists : creating leaders at all levels

    The new strategists : creating leaders at all levels by WALL

    Published 1995
    “…Free Press ,…”
  5. 5
    Taking charge and letting go : a breakthrough strategy for creating and managing the horizontal company

    Taking charge and letting go : a breakthrough strategy for creating and managing the horizontal company by SPECTOR

    Published 1995
    “…The Free Press ,…”
  6. 6
    The rise and fall of strategic planning : reconceiving roles for planning plans, planners

    The rise and fall of strategic planning : reconceiving roles for planning plans, planners by MINTZBERG

    Published 1994
    “…The Free Press ,…”
  7. 7
    The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value

    The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value by HESKETT

    Published 1997
    “…The Free Press ,…”
  8. 8
    Relationship dynamics : theory and analysis

    Relationship dynamics : theory and analysis by MUSGRAVE

    Published 1996
    “…Free Press ,…”
  9. 9
    Continuous prosess improvement : simplifying work flow systems

    Continuous prosess improvement : simplifying work flow systems by ROBSON

    Published 1991
    “…The Free Press ,…”
  10. 10
    On great service : a framework for action

    On great service : a framework for action by BERRY

    Published 1995
    “…The Free Press ,…”
  11. 11
    The manager's guide to ISO 9000

    The manager's guide to ISO 9000 by ARNOLD

    Published 1994
    “…The Free Press ,…”
  12. 12
    Delivering quality service : balancing customer perceptions and expectations

    Delivering quality service : balancing customer perceptions and expectations by ZEITHAML

    Published 1990
    “…The Free Press ,…”
  13. 13
    Juran on leadership for quality : an executive handbook

    Juran on leadership for quality : an executive handbook by JURAN

    Published 1989
    “…The Free Press ,…”
  14. 14
    Vision,values and courage : leadership for quality management

    Vision,values and courage : leadership for quality management by SNYDER

    Published 1994
    “…The Free Press ,…”
  15. 15
    Dealing with an angry public : a mutual gains approach to resolving disputes

    Dealing with an angry public : a mutual gains approach to resolving disputes by SUSSKIND

    Published 1996
    “…The Free Press ,…”
  16. 16
    Managing customer value : creating quality and service that customers can see

    Managing customer value : creating quality and service that customers can see by GALE

    Published 1994
    “…Free Press ,…”
  17. 17
    Quality wars : the triumphs and defeats of American business

    Quality wars : the triumphs and defeats of American business by MAIN

    Published 1994
    “…The Free Press ,…”
  18. 18
    The new rules : how to succeed in today's post-corporate world

    The new rules : how to succeed in today's post-corporate world by KOTTER

    Published 1995
    “…The Free Press ,…”
  19. 19
    Mintzberg an management : inside our strange world of organizations

    Mintzberg an management : inside our strange world of organizations by MINTZBERG

    Published 1989
    “…The Free Press ,…”
  20. 20
    Cases in competitive strategy

    Cases in competitive strategy by PORTER

    Published 1983
    “…The Free Press ,…”

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