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  1. 1481
    Employee driven quality : releasing the creative spirit of your organization through suggestion systems

    Employee driven quality : releasing the creative spirit of your organization through suggestion systems by MCDERMOTT

    Published 1993
  2. 1482
    MALAYSIA Jawatankuasa teknikal pengukuran produktiviti panduan teknikal program pengukuran produktiviti perkhidmatan awam.

    MALAYSIA Jawatankuasa teknikal pengukuran produktiviti panduan teknikal program pengukuran produktiviti perkhidmatan awam.

    Published 1986
  3. 1483
    Our emperors have no clothes

    Our emperors have no clothes by WEISS

    Published 1995
  4. 1484
    MANAGING quality

    MANAGING quality

    Published 1994
  5. 1485
    Basic skills training : empowering employees through

    Basic skills training : empowering employees through by WEAVER

    Published 1996
  6. 1486
    The quality management manual : how to write and develop a successful manual for quality management systems

    The quality management manual : how to write and develop a successful manual for quality management systems by WALLER

    Published 1993
  7. 1487
    Increasing employee productivity : an introduction to value management

    Increasing employee productivity : an introduction to value management by TYLCZAK

    Published 1993
  8. 1488
    TOTAL quality management : a cross functional perspective

    TOTAL quality management : a cross functional perspective

    Published 1996
  9. 1489
    Corporate excellence in the year 2000

    Corporate excellence in the year 2000 by TAYLOR

    Published 1996
  10. 1490
    Dealing with demanding customers : how to turn complaints into opportunities

    Dealing with demanding customers : how to turn complaints into opportunities by MARTIN

    Published 1994
  11. 1491
    Public relations : strategies and tactics

    Public relations : strategies and tactics by WILCOX

    Published 1995
  12. 1492
    Penilaian prestasi yang berkesan

    Penilaian prestasi yang berkesan by MADDUX

    Published 1993
  13. 1493
    Strategic communications management

    Strategic communications management by WHITE

    Published 1995
  14. 1494
    Winning the service game

    Winning the service game by SCHNEIDER

    Published 1995
  15. 1495
    Kaizen strategeis for customer care : how to create a powerful customer-care program and make it work

    Kaizen strategeis for customer care : how to create a powerful customer-care program and make it work by WELLINGTON

    Published 1995
  16. 1496
    Dealing with customer complaints

    Dealing with customer complaints by WILLIAMS

    Published 1996
  17. 1497
    Employee involvement and total quality management : practies and results in fortune 1000 companics

    Employee involvement and total quality management : practies and results in fortune 1000 companics by LAWLER

    Published 1992
  18. 1498
    Delivering quality service : balancing customer perceptions and expectations

    Delivering quality service : balancing customer perceptions and expectations by ZEITHAML

    Published 1990
  19. 1499
    SEEKING customers

    SEEKING customers

    Published 1993
  20. 1500
    When corporations rule the world

    When corporations rule the world by KORTEN

    Published 1996

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