On great service : a framework for action

Bibliographic Details
Main Author:	BERRY
Format:	Book
Published:	New York : The Free Press , 1995
Subjects:	Customer service > management > case studies Customer service > Quality control

MARC


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100	1	0	\|a BERRY \|h Leonard L
245	1	0	\|a On great service : \|b a framework for action \|c Leornard L Berry
260	0	0	\|a New York : \|b The Free Press , \|c 1995
300			\|a 292p. ; \|c 23cm.
650	0	0	\|a Customer service \|x management \|x case studies
650	0	0	\|a Customer service \|x Quality control
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