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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000009529 |
| 005 |
19980730.0 |
| 008 |
980730s1995 |
| 020 |
0 |
0 |
|a 0875845703
|
| 090 |
0 |
0 |
|a 658.812
|b SCH
|
| 100 |
1 |
0 |
|a SCHNEIDER
|h Benjamin
|
| 245 |
1 |
0 |
|a Winning the service game
|c Benjamin Schneider and David E Bowen
|
| 260 |
0 |
0 |
|a Boston :
|b Harvard Business School Press ,
|c 1995
|
| 300 |
|
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|a 295p. ;
|c 23cm.
|
| 650 |
0 |
0 |
|a Customer service
|x Management
|
| 650 |
0 |
0 |
|a Employees
|x Training of
|
| 650 |
0 |
0 |
|a Incentives in industry
|
| 700 |
1 |
1 |
|a Bowen, David Earl
|
| 999 |
|
|
|a B000003018
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|