Kaizen strategeis for customer care : how to create a powerful customer-care program and make it work
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
London :
Pitman Pub. ,
1995
|
| Subjects: |
MARC
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|---|---|---|---|
| 001 | 0000009530 | ||
| 005 | 19980730.0 | ||
| 008 | 980730s1995 | ||
| 020 | 0 | 0 | |a 027361472x |
| 090 | 0 | 0 | |a 658.812 |b WEL |
| 100 | 1 | 0 | |a WELLINGTON |h Patricia |
| 245 | 1 | 0 | |a Kaizen strategeis for customer care : |b how to create a powerful customer-care program and make it work |c Patricia Wellington |
| 260 | 0 | 0 | |a London : |b Pitman Pub. , |c 1995 |
| 300 | |a 239p. ; |c 24cm. | ||
| 650 | 0 | 0 | |a Customer relations |
| 999 | |a B000003492 |b MONOGRAPH |c OPEN SHELF |e Default branch | ||