Delivering quality service : balancing customer perceptions and expectations
| Main Author: | |
|---|---|
| Other Authors: | , |
| Format: | Book |
| Published: |
New York :
The Free Press ,
1990
|
| Subjects: |
HEADQUARTERS
| Call Number: |
658 812 ZEI |
|---|
| Accession | Item Category | Format | Status | Notes |
|---|
| B000002073 | OPEN SHELF | MONOGRAPH | AVAILABLE |