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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000009533 |
| 005 |
19980730.0 |
| 008 |
980730s1990 |
| 020 |
0 |
0 |
|a 0029357012
|
| 090 |
0 |
0 |
|a 658.812
|b ZEI
|
| 100 |
1 |
0 |
|a ZEITHAML
|h Valarie A
|
| 245 |
1 |
0 |
|a Delivering quality service :
|b balancing customer perceptions and expectations
|c Valarie A. Zeithaml, A Parasuraman, Leonard L. Berry
|
| 260 |
0 |
0 |
|a New York :
|b The Free Press ,
|c 1990
|
| 300 |
|
|
|a 226p. ;
|c 23cm.
|
| 650 |
0 |
0 |
|a Customer service
|
| 650 |
0 |
0 |
|a Service industries
|x Quality control
|x Mathematical models
|
| 700 |
1 |
1 |
|a Berry
|h Leonard L
|
| 700 |
1 |
1 |
|a Parasuraman
|h A
|
| 999 |
|
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|a B000002073
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|