APA (7th ed.) Citation

KESSLER. (1996). Total quality service: A simplified approach to using Baldridge Award Criteria. Kuala Lumpur: First Agency, 1996.

Chicago Style (17th ed.) Citation

KESSLER. Total Quality Service: A Simplified Approach to Using Baldridge Award Criteria. Kuala Lumpur: Kuala Lumpur: First Agency, 1996, 1996.

MLA (8th ed.) Citation

KESSLER. Total Quality Service: A Simplified Approach to Using Baldridge Award Criteria. Kuala Lumpur: First Agency, 1996, 1996.

Warning: These citations may not always be 100% accurate.