Total quality service : a simplified approach to using Baldridge Award Criteria

Bibliographic Details
Main Author:	KESSLER
Format:	Book
Published:	Kuala Lumpur : First Agency , 1996
Subjects:	Customer services Quality control

MARC


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100	1	0	\|a KESSLER \|h Sheila
245	1	0	\|a Total quality service : \|b a simplified approach to using Baldridge Award Criteria \|c Shiela Kessler
260	0	0	\|a Kuala Lumpur : \|b First Agency , \|c 1996
300			\|a vii,161p. ; \|c 23cm.
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650	0	0	\|a Quality control
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