Total quality service : a simplified approach to using Baldridge Award Criteria

Total quality service : a simplified approach to using Baldridge Award Criteria

Bibliographic Details
Main Author:	KESSLER
Format:	Book
Published:	Kuala Lumpur : First Agency , 1996
Subjects:	Customer services Quality control

Similar Items

Total quality service : principles,practices and implementation
by: STAMATIS
Published: (1996)

Total quality service : how organizations use it to create a competitive advantage
by: BROWN
Published: (1992)

SERVICE quality : multidisciplinary and multinational perspectives
Published: (1991)

Delivering quality service : balancing customer perceptions and expectations
by: ZEITHAML
Published: (1990)

Managing Service Quality : An International Journal -Vol.21, Num.4-5 2011
Published: (1991)

Managing Service Quality : An International Journal -Vol.21, Num.2-3 2011
Published: (1991)

Managing quality in the service sector
by: ASHER
Published: (1996)

COMMAND performance : the art of delivering quality service
Published: (1994)

On great service : a framework for action
by: BERRY
Published: (1995)

Total quality control for management
by: NEMOTO
Published: (1987)

Customer-focused quality : what to do on monday morning
by: HINTON
Published: (1994)

Total quality and organization development
by: LINDSAY
Published: (1997)

Total quality management handbook
by: HRADESKY
Published: (1995)

What is total quality control ? : The Japanese way
by: ISHIKAWA
Published: (1985)

Improving service quality : achieving high performance in the public and public sectors
by: MILAKOVICH
Published: (1995)

Making quality happen : Six step to total quality management
by: FOX
Published: (1993)

Managing quality : an integrative approach
by: FOSTER
Published: (2003)

Improving service quality in the global economy : achieving high performance in public and private sectors
by: MILAKOVICH
Published: (2006)

QUALITY & productivity : creating a difference in modern industry and corporations
Published: (1995)

Quality
by: SUMMERS
Published: (1997)

Managing quality
by: BELL
Published: (1994)

Managing quality dynamics
by: TEBOUL
Published: (1991)

Quality planning and analysis : from product development through use
by: JURAN,J.M
Published: (1993)

Statistical methods for quality : with applications to engineering and management
by: MILLER
Published: (1995)

Quality customer service for front line staff
by: MARTIN
Published: (1994)

Managing quality customer service
by: MARTIN

Relationship between service quality and customer satisfaction : A case study at national productivity corporation (NPC)
by: MAZRINA Binti Mohamed Ibramsah
Published: (2005)

Introduction to quality control,assurance and management
by: HUTCHINS
Published: (1991)

The TQM trilogy : using ISO 9000,the Deming prize and the Baldrige Award to establish a system for total quality management
by: MAHONEY
Published: (1994)

Customer service : a practical approach
by: HARRIS
Published: (2003)

Customer Service : apractical approach
by: HARRIS
Published: (2007)

Quality control
by: BESTERFIELD
Published: (1998)

Total access : giving customers what they want in an anytime, anywhere world
by: MCKENNA
Published: (2002)

Service is front stage : positioning services for value advantage
by: TEBOUL
Published: (2006)

Award winning customer service : 101 ways to guarantee great performance
by: EVENSON
Published: (2007)

Basic quality improvement
by: GARRITY
Published: (1993)

Quality and competence : integrating competence and quality initiatives
by: FLETCHER
Published: (1993)

Reward and recognition systems in the public service
Published: (1993)

QUALITY management
Published: (2005)

Total quality : management, organization, and strategy
by: EVANS
Published: (2000)