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| 001 |
0000009549 |
| 005 |
19980730.0 |
| 008 |
980730s1991 |
| 020 |
0 |
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|a 0669211524
|
| 090 |
0 |
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|a 658.562
|b SER
|
| 245 |
1 |
0 |
|a SERVICE quality :
|b multidisciplinary and multinational perspectives
|c edited by Stephen W.Brown,Evert Gummesson,Bo Edvardsson,Bengtove Gustarsson.
|
| 260 |
0 |
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|a New York :
|b Lexington Books ,
|c 1991
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| 300 |
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|a 350p. ;
|c 25cm.
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| 650 |
0 |
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|a Quality control
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| 650 |
0 |
0 |
|a Service industries-quality control
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| 700 |
1 |
1 |
|a Brown
|h Stephen W
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| 700 |
1 |
1 |
|a Edvardson
|h Bo
|
| 700 |
1 |
1 |
|a Gummesson
|h Evert
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| 700 |
1 |
1 |
|a Gustarsson
|h Bengtove
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| 999 |
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|a B000002823
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|